A Buyer Saying,"You Promised Two-Week Delivery,but Our Last Order Took

question 36

True/False

A buyer saying,"You promised two-week delivery,but our last order took a month to arrive," is objecting to your product features.

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Definitions:

Influence Tactics

Methods or strategies used by individuals or groups to affect the decisions, behaviors, and opinions of others.

Power Bases

The sources from which individuals or groups derive their ability to influence others, including factors like expertise, relationships, authority, or access to resources.

High Need

A heightened, intense demand or necessity for a particular resource, feeling, or condition by an individual or group.

Power

The ability or capacity to influence, control, or manipulate outcomes, behaviors, or decisions, often through formal or informal means.