The Proactive Method of Anticipating Objections and Answering Them Before

question 63

Multiple Choice

The proactive method of anticipating objections and answering them before the customer has a chance to raise them is known as:

• A) pulling.
• B) predicting.
• C) forestalling.
• D) heading-off.
• E) postponing.

---

Definitions:

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, encouraging the association between actions and consequences.

Behavior

The actions or reactions of an object or organism, usually in relation to the environment or surroundings.

Loud Music

Sound that has a high volume level, often to the point where it can cause temporary or permanent hearing damage.

Discrimination

Discriminatory behavior or action against various groups of individuals, particularly based on racial, age, or gender differences.