As Shirley Responded to a Personnel Director's Concerns About Changing

question 64

Multiple Choice

As Shirley responded to a personnel director's concerns about changing to the health-care plan her firm offered,she said,"I can see why you feel that way.We do have a lot of forms to fill out.Others felt the same way,but they found that it is not nearly as cumbersome as they expected.Here's a letter from…." Which method is Shirley using to respond to this objection?

• A) Compensation
• B) Revisit
• C) Indirect denial
• D) Direct denial
• E) Referral

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Definitions:

Syntax

The collection of guidelines, principles, and procedures that dictate how sentences are structured in a particular language.

Thought Processes

The operations of the mind involved in reasoning, problem-solving, and the organization of information.

Neuroeconomics

An interdisciplinary field that studies the brain mechanisms at the intersection of economics, psychology, and neuroscience.

Decision Making

The cognitive process of choosing between different alternatives or actions to achieve a desired outcome.