Which of the Following Statements About Objections Is FALSE

question 94

Multiple Choice

Which of the following statements about objections is FALSE?

• A) Objections present sales opportunities.
• B) A prospect's objection indicates that he or she is showing some interest in the seller's presentation.
• C) Salespeople should encourage buyers to voice their concerns or questions.
• D) Salespeople should take every buyer's objections personally.
• E) Real objections are logical to the prospect,no matter how they seem to the sales rep.

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Definitions:

Utility

A measure of satisfaction or pleasure that consumers derive from consuming goods or services.

Consumption

The act of using goods and services to satisfy needs and wants, a key concept in economics relating to how goods and services are used.

Satisfaction

The degree of contentment or pleasure experienced from the fulfillment of a desire or the consumption of goods and services.

Marginal Utility

The increased value or pleasure an individual obtains from using another unit of a certain service or good.