As Shirley Responded to a Personnel Director's Concerns About Changing

question 64

Multiple Choice

As Shirley responded to a personnel director's concerns about changing to the health-care plan her firm offered,she said,"I can see why you feel that way.We do have a lot of forms to fill out.Others felt the same way,but they found that it is not nearly as cumbersome as they expected.Here's a letter from…." Which method is Shirley using to respond to this objection?

• A) Compensation
• B) Revisit
• C) Indirect denial
• D) Direct denial
• E) Referral

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Definitions:

Emergency Preparedness

The process of planning and putting measures in place for the effective response to and recovery from emergencies and disasters.

Patients

Individuals under medical care or treatment.

Fire Department

A municipal organization responsible for preventing and extinguishing fires, as well as providing other emergency services.

Emergency Preparedness

The discipline of dealing with and avoiding both natural and man-made disasters, involving planning, organizing, coordinating, and implementing activities to mitigate the effects of emergencies.