Constance Sells a Multilingual Information Service

question 82

Multiple Choice

Constance sells a multilingual information service.She has just encountered a price objection from a prospective client.For applying the two-step approach to this objection,Constance should try to look at the objection from the customer's viewpoint,asking questions to clarify the customer's perspective.Which of the following should be her next step?

• A) Sell value and quality rather than price
• B) Ensure that she has up-to-date information about the products being offered
• C) Endorse the price of the products
• D) Let the buyer control and adjust the presentation
• E) Try to lower the price by eliminating certain services the prospect can perform in-house

---

Definitions:

Ardent Advocate

A passionate supporter or proponent of a particular cause or idea.

Strategic Approaches

Methodical plans or methods aimed at achieving specific goals or outcomes, often involving long-term planning and execution.

Versatile

Versatile describes something or someone adaptable, capable of doing many things competently or having multiple uses.

Intragroup Conflict

Disputes or disagreements occurring within a group, often impeding unity and progress.