Dawn Walks into a Customer's Office with Her Sales Presentation

question 60

Multiple Choice

Dawn walks into a customer's office with her sales presentation planned and immediately recognizes that the customer is upset about something.In this situation,Dawn should:

• A) maintain a happy and cheerful demeanor.
• B) sit down immediately and start with the presentation.
• C) ask if she should come back some other time for the meeting.
• D) say something funny in an attempt to lighten up the customer's mood.
• E) do all of these.

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