Studies Have Shown That Using Customer Relationship Management Systems

question 50

Multiple Choice

Studies have shown that using customer relationship management systems:

• A) hinders the ability of salespeople to provide customized sales presentations.
• B) has a positive impact on being adaptive while selling.
• C) reduces the versatility of salespeople.
• D) provides complete access to customers' details to all employees of a company.
• E) helps firms create automated relationship correspondence systems.

---

Definitions:

Residual

The discrepancy between actual observations and the values forecasted by a theoretical model.

Family Income

The total monetary income received by all members of a household, contributing to the household's total wealth over a specific period, usually measured annually.

Real Estate

Property consisting of land and the buildings on it, along with its natural resources or any buildings or structures present on the land.

Predicted House Size

An estimate of house size based on specific predictors or variables, often calculated within a statistical model.