Andrea Works as a Technical Assistant for a Software Company

question 35

Multiple Choice

Andrea works as a technical assistant for a software company.During a customer call,she asks her customer,"What is it that the new software fails to do?" In this scenario,Andrea is practicing the active listening skill of:

• A) summarizing to provide an overview of what has been said.
• B) listening to the customer's words from the customer's point of view.
• C) asking questions to gain a complete understanding of what the customer is trying to communicate.
• D) tolerating silence to give the customer time to think.
• E) none of these.

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Definitions:

Conversion Costs

Costs incurred in the process of converting raw materials into finished goods, including labor and overhead expenses.

Equivalent Units

A concept in cost accounting used to allocate costs to partially completed units of product, making them comparable to fully completed units.

First Processing Department

The initial stage in a manufacturing process where raw materials start their transformation into final products.

Equivalent Unit

A measure used in cost accounting to express the amount of work done on partially completed goods in terms of fully completed units.