During a Sales Presentation,the Salesperson,Sabrina,needs to Refrain from Speaking After

question 4

Multiple Choice

During a sales presentation,the salesperson,Sabrina,needs to refrain from speaking after asking her customer a difficult question.Tolerating silence is often important to:

• A) provide the customer time to think.
• B) provide the customer with an opportunity to end the meeting.
• C) help shift from the intimate to the social zone.
• D) allow the customer to reveal underlying tension.
• E) encourage the customer to show his or her anxiety.

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