You Sell Machine Tools

question 72

Multiple Choice

You sell machine tools. You have just called on "Duck" Williams the production manager at the Copper Hill Tool and Die Manufacturing Company. You know you've called on the wrong person when Duck says:

• A) "Our Dalcon 4000 machine is on its last legs."
• B) "Our sales for this year are expected to increase by 25 percent."
• C) "Maria Mintz, the director of the purchasing department, makes all the decisions about major equipment purchases."
• D) "My department's equipment budget is larger than last year's."
• E) Any of the above

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Definitions:

Harried Executive

A business leader or manager who is extremely busy and under a lot of stress, often dealing with many challenges and responsibilities simultaneously.

Naturalist Intelligence

One of Howard Gardner's multiple intelligences, highlighting an individual's ability to interact with, understand, and classify the natural environment and living beings.

Transactional Analysis

A psychotherapeutic approach that examines interactions, or transactions, between individuals to understand and improve communication.

Scripts

Predefined, stereotypical sequences of actions and behaviors that people use in particular social contexts.