Field Support Reps

question 56

Multiple Choice

Field support reps:

• A)are the same as customer service reps.
• B)are in-bound salespeople who handle customer concerns.
• C)handle only key accounts.
• D)do no telemarketing.
• E)are accurately described by none of the above

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Definitions:

Behavioural Perspective

An approach in psychology focusing on observable behaviors and the ways in which environment conditions affect them.

Environmental Stimuli

External factors or changes in the environment that influence behavior or responses in organisms.

Anxiety

A feeling of worry, nervousness, or unease about something with an uncertain outcome, often reflecting a concern about future events.

Behaviourist

A psychologist who studies behavioral responses in individuals, often emphasizing the effects of external stimuli over internal psychological processes.