While a Salesperson Was Trying to Describe a New Textbook

question 19

Multiple Choice

While a salesperson was trying to describe a new textbook, the professor began to complain about the rising cost of textbooks. The salesperson responded with: "Yeah, it's not cheap to get a quality education these days." Then, after a pause, the salesperson continued, "Say, did I tell you who wrote the test bank that comes with this book?" Which method did the salesperson use to deal with this objection?

• A)direct denial
• B)acknowledge
• C)postpone
• D)referral
• E)compensation

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Definitions:

Spending Variance

A financial metric that compares the actual amount spent on a specific item to the budgeted or expected amount.

Cost Formulas

Equations or models used to calculate the costs associated with manufacturing a product or delivering a service.

Plane Operating Costs

Expenses related to the operation of an aircraft, including fuel, maintenance, crew salaries, and hangar fees.

Flexible Budget

A budget that adjusts or flexes with changes in volume or activity, allowing for more precise financial planning and analysis.