A Qualification That Is Necessary to the Performance of a Particular

question 37

Multiple Choice

A qualification that is necessary to the performance of a particular job is a ________________.

• A)reasonable accommodation
• B)BTAs
• C)bona fide occupational qualification.
• D)bona fide occupational qualification

Understand the distinct listening skills and their applications, including active, empathetic, and critical listening.

Acknowledge the significance of nonverbal communication in conveying and understanding messages.

Learn techniques to improve listening skills and to become a more effective listener.

Grasp the importance of listening in professional development and business success.

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Definitions:

Attitudes

A settled way of thinking or feeling about something, typically reflected in a person's behavior.

Influenced

The effect or impact one person, group, or factor has on another's attitudes, beliefs, or actions.

Sleeper Effect

The phenomenon whereby people can remember a message but forget where it came from; thus, source credibility has a diminishing effect on attitudes over time.

Source Credibility

The degree to which the audience perceives a message’s source as expert and trustworthy.