In CRM,________ Techniques Are Used to Sift Through Data and Dig

question 116

Multiple Choice

In CRM,________ techniques are used to sift through data and dig out interesting findings about customers.

• A) data warehousing
• B) data mining
• C) customer strategy
• D) customer loyalty management
• E) value network

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Definitions:

Bank Statement

A statement that includes all transactions that have occurred for a period of approximately one month.

Discrepancies

Differences or inconsistencies found within related facts, figures, or statements, often requiring further investigation or adjustment.

Variable N

A symbol or placeholder for an unknown or changing quantity in mathematics and science.

Certificate Of Deposit (CD)

A certificate that states there is a specific sum of money on deposit and guarantees the payment of a fixed interest rate after a certain period of time, usually seven days to ten years; deposits and withdrawals cannot be made with a CD.