Customer Retention Is Perhaps the Best Measure of Quality

question 26

True/False

Customer retention is perhaps the best measure of quality.A service firm's ability to hang on to its customers depends on how consistently it delivers value to them.

---

Definitions:

Resolute

Demonstrating firm determination or unwavering resolve in attitude, purpose, or action.

Humble

Demonstrating a modest or low view of one's own importance; not arrogant or prideful.

Ambitious

Having a strong desire for success, achievement, or distinction, often requiring determination and hard work.

High-Power People

Individuals who hold authority, control, or influence over others within a social or organizational context.