An Effective Claim Refusal Uses Third-Person Pronouns and Passive Voice

question 93

True/False

An effective claim refusal uses third-person pronouns and passive voice to avoid directly accusing the reader of misusing the product.

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Definitions:

Performance Gap

A discrepancy between the desired and actual state of affairs.

Performance Gap

The difference between actual performance and desired or expected performance, often identified as an area for improvement.

Significant Drop

A substantial decrease or decline in quantity, quality, or value within a specific context or period.