Which of the Following Is the Most Effective Opening Sentence

question 70

Multiple Choice

Which of the following is the most effective opening sentence for a reply?

• A)Your letter dated February 10 has been forwarded to my attention.
• B)Thank you for requesting information about the new ClearSpeak phone.
• C)Although we normally do not comply with requests such as yours,we are making an exception this time.
• D)We are happy to enclose the information you requested about the ClearSpeak phone.
• E)You will be pleased to know that we have received your letter today.

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Definitions:

Call Monitoring

A process used by businesses to observe or listen to calls made by staff to assess performance and ensure quality control.

Customer Retention

Strategies and actions taken by a company to keep its customers doing business with it over time, thus reducing customer defections or churn.

Comcast

An American telecommunications conglomerate that is one of the largest broadcasting and cable television companies in the world, offering services such as video, high-speed internet, and phone over its cable networks.

Moral Hazard

A situation in policy and economics where one party is more inclined to take risks because the negative consequences of those risks will be borne, at least in part, by others.