The Main Reason to Make Your Telephone Voice Sound Pleasant

question 78

Multiple Choice

The main reason to make your telephone voice sound pleasant is that

• A) you can avoid straining your throat as you speak.
• B) the other person may be angry, depressed, or bored.
• C) you are applying good listening technique.
• D) the other person has no visual cues to supplement your voice.
• E) you will remind the other person that the boss may be calling.

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Definitions:

Average-cost Method

An inventory costing method that calculates the cost of goods sold and ending inventory based on the average cost of all similar items available during the period.

Cost of Goods Sold

The specific costs incurred during the manufacturing of a company's merchandise for sale.

Inventory

The raw materials, work-in-process products, and finished goods considered to be the portion of a business's assets that are ready or will be ready for sale.

Ending Inventory

The value of goods available for sale at the end of an accounting period, not yet sold.