Which of the Following Is a Guideline for Closing a Negative

question 101

Multiple Choice

Which of the following is a guideline for closing a negative message organized using the indirect approach?

• A) Avoid a certain conclusion.
• B) Encourage additional communication or discussion.
• C) Act as though the negative news never happened.
• D) Build good will.

---

Definitions:

Pure Discount Bond

A type of bond that is sold at a discount to its face value, pays no interest to the holder, and is redeemed at its full face value at maturity.

Risk-Free Rate

The theoretical return on an investment with zero risk, often represented by the yield on government securities.

Face Value

The nominal or dollar value printed on a financial instrument, such as a bond or stock certificate, representing the amount to be paid at maturity or the value of a share.

Straight Bond Value

The present value of a bond's future interest payments and its redemption value at maturity, assuming it has no special features.