List the Links in the Service-Profit Chain

question 26

Essay

List the links in the Service-Profit Chain.

Acknowledge the capacity of human memory and the phenomena of infantile amnesia.

Appreciate the influence of personal relevance (self-reference effect) and encoding strategies (e.g., making information meaningful) on memory strength.

Explain the implications of memory research findings, such as those by psychologist Karl Lashley, on our understanding of memory storage and retrieval.

Understand the role of implicit and spatial memories and how certain brain regions contribute to their processing.

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Definitions:

Self-Serving Bias

The tendency to attribute one’s successes to personal factors and one’s failures to situational factors.

Fundamental Bias

An inherent inclination or prejudice that consistently affects judgement or decision-making.

Interpersonal Factors

Elements pertaining to relationships or interactions between individuals that can influence behavior, emotions, and personal development.

Internal Attribution

The process of assigning the cause of behavior to something within the individual, such as their personality, disposition, or attitude.