Which of the Following Is Not a Critical Dimension for Successful

question 39

Multiple Choice

Which of the following is not a critical dimension for successful implementation of TQM in a service context?

• A)information and analysis system
• B)customer focus
• C)human resource management
• D)employee satisfaction
• E)decision centralization

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Definitions:

Negative Connotations

The unfavorable associations or implications that words, symbols, or concepts may carry, influencing perceptions and attitudes.

Brand Asset

Any valuable component, tangible or intangible, that is associated with a brand and contributes to the equity of the brand.

Uncluttered

Describes a space, design, or layout that is tidy and free from excess items or complications, often resulting in a clear and understandable arrangement.