No Service Attribute Can Be Easily Quantified Because of the Intangibility

question 10

True/False

No service attribute can be easily quantified because of the intangibility of services.

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Definitions:

Toady

A person who flatters or defers to others for a self-serving purpose; essentially, a sycophant.

Injunction

A court order compelling a party to do or to refrain from doing a specified act.

Liquidated Damages

A pre-determined amount of money agreed upon in a contract, paid as compensation for failure to perform certain obligations by the stipulated deadline.

Earthquake

A sudden and violent shaking of the ground, sometimes causing great destruction, as a result of movements within the earth's crust or volcanic action.