Customer Relationship Management Systems Typically Provide Software and Online Tools

question 14

Multiple Choice

Customer relationship management systems typically provide software and online tools for sales,customer service,and:

• A)marketing.
• B)account management.
• C)advertising.
• D)public relations.
• E)human resources.

---

Definitions:

Job Enrichment

A method of motivating employees by adding more meaningful tasks and duties to their job to enhance their satisfaction and performance.

Horizontally Wider

Expanding in breadth or scope on a lateral level, often referring to organizational structure, market reach, or product/service line.

Vertically Bigger

Pertains to organizations that have expanded their control over their supply chain from production to final sales, or vice versa, increasing their size and integration level.

Job Enrichment

The process of making a job more rewarding, challenging, and satisfying for the employees.