At One of the New Campuses of Wild Oak Community

question 171

Multiple Choice

At one of the new campuses of Wild Oak Community College,administrative staff members are trained on a number of jobs including general student registration procedures,advising,counseling,computer support,and faculty assistance.Although Christy usually registers students and Sam usually advises students,they can easily switch roles and help each other out during busy times.They can also be called into a classroom to assist an instructor troubleshoot a computer issue.Unlike other College's where lines are long and students must come back several times in order to be served,at Wild Oak,you never hear someone say,"It's not my job!" This campus has successfully implemented _____________.

• A)job simplification
• B)job rotation
• C)job enlargement
• D)a self-managed team

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Definitions:

Normative Social Influence

The force exerted by others that prompts us to align our actions to be cherished and welcomed by them.

Asch's Line-Judgment Experiment

A study on conformity that demonstrated the power of social pressure on individuals to conform to an incorrect majority view.

Deindividuation

A psychological state where an individual loses self-awareness and self-restraint, often occurring within group settings.

Inhibitions

Mental or psychological processes that restrain or hold back one's actions, emotions, or thoughts.