Of the Several Determinants of Service Quality, Access Is the One

question 70

True/False

Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.

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Definitions:

Cycle Billing

A billing method where clients are billed at different times during the month based on a predetermined schedule or cycle.

Computerized Billing

A process of sending bills and invoices electronically using computer programs, which automates billing functions and often reduces paperwork.

Monthly Billing

A periodic invoicing procedure where charges for services or products provided on a monthly basis are compiled and sent to customers or patients.

Cycle Billing

A billing practice where customer statements are generated at different times during the month based on a specific schedule.