Modern ATM Machines Are an Automated Example of a Service

question 87

Multiple Choice

Modern ATM machines are an automated example of a service design that

• A) reduces customer interaction
• B) modularizes the service
• C) delays service customization
• D) has no moment of truth
• E) has insufficient quality function deployment

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Definitions:

Antitrust Charges

Legal actions or penalties brought against corporations or organizations that are charged with practices deemed to restrain trade and reduce competition in the marketplace.

Federal Energy Regulatory Commission

A U.S. federal agency that regulates the interstate transmission of electricity, natural gas, and oil.

Sherman Act

A landmark federal statute in the United States antitrust law passed by Congress in 1890 to prohibit monopolies and other activities that restrict competition.

Clayton Act

A U.S. antitrust law enacted in 1914, aimed at prohibiting specific business activities that lessen competition, such as price discrimination, exclusive dealings, and mergers that significantly reduce market competition.