The First Step in Developing a Service Blueprint Is ____________

question 25

Multiple Choice

The first step in developing a service blueprint is ____________.

• A)to reach a consensus on which activities are more important than others
• B)to identify all the key activities involved in creating and delivering the service
• C)to identify the links between a set of alternative service possibilities
• D)to identify the key employees who will be enacting the service blueprint
• E)to identify the key customers who will be participating in the service

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Definitions:

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The initial value assigned to a variable or input field before user interaction changes it.

New Record

an entry or item that has been added to a database, spreadsheet, or system for the first time.

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A feature or tool that automatically fills in data based on a pattern or previous entries.

LastName Field

A specific field used in databases or forms for capturing the last name portion of a person's full name.