Which of the Following Is NOT One of the Six

question 9

Multiple Choice

Which of the following is NOT one of the six steps that can help smooth the path of customer change?

• A)Develop customer trust.
• B)Understand customers' habits and expectations
• C)Teach customers to use innovations while limiting trial.
• D)Pretest new procedures and equipment.
• E)Publicize the benefits.

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Definitions:

Drive Wipe

A technique that can be used to eradicate personal or corporate data from a hard drive before donating or reusing a computer.

Defragmenting

The process of consolidating fragmented files on a hard disk, improving efficiency and access times by organizing data contiguously.

Toner Cartridge

A replaceable component in a laser printer that contains the toner powder used to print text and images on paper.

EULA

End-User License Agreement (EULA) is a legal contract between the licensor and the purchaser, establishing the purchaser's right to use software.