Examlex
The convenience of service factory locations and operational schedules assumes little importance when a customer has to be physically present throughout the service delivery or even just to initiate and terminate the transaction.
Culture Theory
The assertion that some prejudice is healthy and part of all cultures.
Patriarchal
Relates to a social system or society where men hold primary power and predominate in roles of political leadership, moral authority, social privilege, and control of property.
Scapegoat Theory
A social psychological term that explains aggression or hostility towards others by blaming them for one's own problems, often leading to unfair punishment or discrimination.
Racialization
The process by which societies construct races as real, different, and unequal in ways that matter to economic, political, and social life.
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Q12: Because customers are often involved in service
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Q45: Optimum and maximum capacities are never one