Service ________ Means That a Firm Cannot Store Its Services

question 60

Multiple Choice

Service ________ means that a firm cannot store its services.

• A) intangibility
• B) perishability
• C) inseparability
• D) variability
• E) personalization

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Definitions:

Type of Justice

Refers to the concepts of distributive justice (fair distribution of resources), procedural justice (fairness in the procedures that lead to outcomes), and interactional justice (fairness in interpersonal interactions).

Interactional Justice

The perceived fairness of the interpersonal treatment and communication received during the decision-making process.

One-to-one Relationships

Direct interpersonal relationships characterized by individualized communication and interaction, often important in negotiation contexts.

Parties Treat

In the context of negotiations or agreements, it refers to the manner in which involved parties behave towards each other, including how they communicate and fulfill agreements.