Companies That Successfully Practice Customer Relationship Management Measure Success by ________

question 14

Multiple Choice

Companies that successfully practice customer relationship management measure success by ________.

• A) share of market and market growth rate
• B) business potential and industry potential
• C) share of customer and lifetime value of the customer
• D) number of touchpoints and level of marketing automation
• E) cost of customer and duration of relationship with customer

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Definitions:

Vatican II Council

The Second Vatican Council, a major meeting of the Roman Catholic Church (1962-1965) that introduced significant changes in Church practices and approaches to worship and engagement with the modern world.

Pope John XXIII

The head of the Roman Catholic Church from 1958 to 1963, known for convening the Second Vatican Council, which introduced significant reforms to modernize the Church.