CRM Programs Are Used by E-Commerce Firms, but Not by Brick-And-Mortar

question 47

True/False

CRM programs are used by e-commerce firms, but not by brick-and-mortar firms.

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Definitions:

Internalize

The psychological process of absorbing and integrating beliefs, values, standards, or norms into one's own personality or consciousness.

Hidden Curriculum

The unwritten, unofficial, and often unintended lessons, values, and perspectives that students learn in school, beyond the formal content of their courses.

Gender Roles

are societal norms dictating the behaviors, attitudes, and actions considered appropriate for individuals based on their perceived sex.

Virtual Communities

Groups of individuals who interact and form relationships based on shared interests or goals over the internet, rather than in physical proximity.