How Does a Company Achieve Superior Responsiveness to Customers

question 24

Multiple Choice

How does a company achieve superior responsiveness to customers?

• A) By developing new product features based on customer wants
• B) By improving the production process to become increasingly efficient
• C) By providing customers value for their money
• D) By establishing a relationship with customers where needs are identified and investigated
• E) All of these are ways for a company to achieve superior responsiveness to customers.

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Definitions:

Cohort Effects

Variations in the characteristics of an area of study (such as age, social background, or technology experience) that are related to the era when individuals were born or during which they grew up.

Experimenter Bias

A form of bias introduced by the researcher's expectations or preferences affecting the outcome of an experiment.

Information Processing

The methods by which humans and computers take in, use, and output information, involving stages like perception, analysis, and memory.

Visual Recognition Memory

The ability to recognize previously seen items or individuals, involving processes related to the visual perception and memory systems.