A Nurse Constantly Complains About Employee Policies and Procedures and Frequently

question 26

Multiple Choice

A nurse constantly complains about employee policies and procedures and frequently mentions how "they" are "out to get us." The nurse is surprised when referred to by the manager as "disgruntled" during a discussion of this behavior. What information should the manager provide this nurse?

• A) "People who are constantly complaining decrease the morale of the rest of the unit."
• B) "You have complained so long, it will be impossible to change your behavior."
• C) "Being a complainer is a character trait."
• D) "Your attitude problem makes everyone else in the unit miserable."

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Definitions:

Assertiveness

The quality of being self-assured and confident without being aggressive, in the context of communicating one's rights, desires, or opinions.

Myers-Briggs Type Indicator

A psychological assessment tool that categorizes individuals into 16 personality types based on preferences in how they perceive the world and make decisions.

Personality Types

Categories into which individuals are placed based on their traits, behaviors, and characteristics, often used to predict compatibility with various careers or environments.

MBTI

A personality inventory based on Carl Jung’s theories, which classifies individuals into 16 distinct personality types using criteria such as introversion vs. extroversion.