In the Balanced Scorecard Framework, Operational Effectiveness Is Classified Under

question 27

Multiple Choice

In the balanced scorecard framework, operational effectiveness is classified under _____.

• A) financial measures
• B) internal business processes
• C) customer relations
• D) learning and growth activities

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Definitions:

Evolutionary Approach

A perspective in psychology that interprets human behaviors and mental processes as adaptations that have evolved to increase survival and reproduction.

Mental Representations

Internal cognitive symbols that represent external reality or abstract concepts, enabling thinking and problem-solving.

Ecological Approach

An Ecological Approach examines individuals in the context of their environment, emphasizing the interaction between people and their surroundings.

Information Processing

The means by which information is encoded, stored, processed, and retrieved, particularly in the human mind or in computers.