TABLE 10-14 The Amount of Time Required to Reach a Customer Service

question 150

Multiple Choice

TABLE 10-14
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-14, suppose α = 0.1. Which of the following represents the correct conclusion?

• A) There is not enough evidence of a difference in the mean amounts of time between the two hotels.
• B) There is enough evidence of a difference in the mean amounts of time between the two hotels.
• C) There is not enough evidence that the mean amounts of time for the two hotels are the same.
• D) There is enough evidence that the mean amounts of time for the two hotels are the same.

Apply the principle of target costing to project desired profits and set pricing strategies.

Determine the economic value to the customer and how it influences pricing strategies.

Understand the impact of fixed and variable costs on net operating income.

Analyze the relationship between price change percentages and required sales volume changes to maintain net operating income.

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