TABLE 10-14 The Amount of Time Required to Reach a Customer Service

question 119

Multiple Choice

TABLE 10-14
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-14, suppose α = 0.05. Which of the following represents the correct conclusion?

• A) There is not enough evidence of a difference in the mean amounts of time between the two hotels.
• B) There is enough evidence of a difference in the mean amounts of time between the two hotels.
• C) There is not enough evidence that the mean amounts of time for the two hotels are the same.
• D) There is enough evidence that the mean amounts of time for the two hotels are the same.

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Definitions:

Validity

The degree to which an idea, inference, or measurement is grounded in reality and aligns precisely with the actual world.

Decision

The act of making a choice among alternatives or forming an opinion after consideration.

Test Of Experience

An examination or assessment that gauges a person's knowledge or skills based on their real-world experiences.

Interpretation

The act of explaining or determining the meaning of something, such as a text, a piece of art, or data, often involving personal judgment or knowledge.