TABLE 10-14 The Amount of Time Required to Reach a Customer Service

question 119

Multiple Choice

TABLE 10-14
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-14, suppose α = 0.05. Which of the following represents the correct conclusion?

• A) There is not enough evidence of a difference in the mean amounts of time between the two hotels.
• B) There is enough evidence of a difference in the mean amounts of time between the two hotels.
• C) There is not enough evidence that the mean amounts of time for the two hotels are the same.
• D) There is enough evidence that the mean amounts of time for the two hotels are the same.

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Definitions:

Cultural Relativism

The principle that an individual's beliefs and activities should be understood by others in terms of that individual's own culture.

Cultural Context

The environment or situation that includes the social norms, values, customs, and beliefs that influence the behavior and perception of individuals.

Countercultures

Groups or movements that reject and oppose dominant societal norms and values, often creating their own cultural norms.

Subcultures

Cultural groups within a larger culture, having beliefs or interests divergent from those of the larger culture.