Case 10.1​ ​

question 24

Multiple Choice

Case 10.1​
​
Antonio's company has an employee orientation program;has an extensive employee performance review program;and encourages managers to praise,write letters of appreciation for jobs well done,and take the time to listen to their employees.Years ago,the company began a positive reinforcement program.Managers were initially reluctant to support the program because they expected employees to begin demanding pay raises.But the company kept working at it,and eventually the program was accepted.Then,in order to increase quality and productivity,assembly-line workers were paid based on piecework for each acceptable component that they built.When the incentive programs were first introduced,employees competed with each other,teamwork was destroyed,and interpersonal relations dropped to an all-time low.Now the incentive programs and other positive reinforcement programs seem to be working.However,due to cutbacks in management levels and increasing work demands,managers are finding it harder and harder to determine which employees most deserve recognition.
-Refer to Case 10.1.The continuing success of the positive reinforcement programs depends on the company's ability to overcome which barrier?

• A) ​Preoccupation with self
• B) ​The "Too Busy" Syndrome
• C) ​Misconceptions about positive reinforcement
• D) ​Failing to identify commendable actions

---

Definitions:

Consumer Marketplace

The environment or system where consumers buy goods and services from sellers, influenced by trends, competition, and marketing.

Foreign Policy

A government's strategy in dealing with other nations, concerning diplomacy, trade, and national security.

Government Action

Measures or interventions carried out by a governmental body to achieve specific policy objectives or to address societal issues.

Congressional Investigations

Inquiries conducted by the U.S. Congress to investigate and oversee government and private activities, often related to public policy or national security.