Chatbots Cannot Respond to First-Line Questions and Requests from Customers

question 21

True/False

Chatbots cannot respond to first-line questions and requests from customers, and cannot recognize when customers need to be handed off seamlessly to customer service representatives for more complex queries.

---

Definitions:

Intrinsic Motivation

The drive to engage in activities for their own sake, for the satisfaction and pleasure derived from the activity itself, rather than for some external reward.

Extrinsic Motivation

Motivation that is driven by external rewards such as money, fame, grades, or praise, in contrast to intrinsic motivation, which is driven by personal satisfaction or interest.

Extrinsic Motivation

Encouragement stemming from external factors including wealth, recognition, scores, and compliments.

Intrinsic Motivation

The drive to perform an activity for its inherent satisfaction or pleasure, rather than for some separable consequence.