Because Services Do Not Exist Apart from the Provider of Services,the

question 11

Multiple Choice

Because services do not exist apart from the provider of services,the customer perceives the service and the channel as being:

• A) Separated by space and time.
• B) Highly perishable.
• C) Highly personalized.
• D) Intangible.
• E) The same thing.

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Definitions:

Worker Fatigue

The physical and mental weariness resulting from prolonged work or excessive stress.

Mass Production

The large-scale manufacturing of goods using standardized designs and assembly-line techniques to achieve economies of scale.

Lean Production

A systematic method for waste minimization within a manufacturing system without sacrificing productivity.

Continuous Process Improvement

An ongoing effort to improve products, services, or processes by making incremental changes or implementing major overhauls to improve efficiency and quality.