Acknowledging a Buyer's Expressed Concern Is Important Because Doing So

question 12

Multiple Choice

Acknowledging a buyer's expressed concern is important because doing so ____.

• A) Demonstrates understanding
• B) Gives the salesperson time to begin assessing the resistance
• C) Paves the way for telling the customer he or she is wrong
• D) Both A and B
• E) None of the above is correct.

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Definitions:

Cyclical Model

A model that depicts processes, phenomena, or events as occurring in repetitive cycles rather than linear progression.

Oscillates

To move or swing back and forth at a regular speed, or to vary between different beliefs, opinions, conditions, or statuses.

Initiation

The act or process of beginning something, such as a project, activity, or phase in one's life.

Unwarranted Risk

Refers to taking actions or making decisions that involve unnecessary or avoidable danger or hazard.