What Should the Salesperson Do Next If the Complaining Customer

question 12

Multiple Choice

What should the salesperson do next if the complaining customer proposes a viable way (some action) to resolve the complaint?

• A) Allow the customer to vent
• B) Follow through with what the customer suggests
• C) Offer the customer an alternative resolution
• D) Gain the customer's agreement that the action will resolve the complaint
• E) All the above

---

Definitions:

State Constitutions

The fundamental legal documents establishing the governance structure of individual states within a federation.

Property Qualifications

Historical requirements that limited voting rights and political participation to individuals who owned property or met certain wealth criteria.

Virtuous Citizenry

A concept in republican ideology that emphasizes the importance of citizens possessing virtue, such as honesty and civic responsibility, for the wellbeing of the state.

Abigail Adams

The wife of President John Adams and mother of President John Quincy Adams, known for her extensive letters advocating for women's rights.