Once the Salesperson and the Customer Have Agreed Upon How

question 63

Multiple Choice

Once the salesperson and the customer have agreed upon how to resolve the complaint, the salesperson should do what?

• A) Make sure the customer has realistic expectations and then implement the solution.
• B) Allow the customer to vent.
• C) Implement the solution.
• D) Get the agreement in writing.
• E) Both c and d

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Definitions:

Criminal Law

The body of law that deals with crimes and the legal punishment of criminal offenses.

Arbitrator

The third party in the arbitration procedure whose job is to settle the dispute.

Demands

Requests or claims, typically forceful, for something considered due or legally owed.

Binding Decision

A decision, ruling, or judgment that is final and enforceable by law, requiring the parties involved to comply.