Maintaining Open, Two-Way Communication with a Customer Is Easier When

question 40

Multiple Choice

Maintaining open, two-way communication with a customer is easier when:

• A) The customer believes the salesperson is sincere and responsive
• B) The salesperson memorizes the customer's phone number
• C) The salesperson engages the buyer in periodic meetings
• D) The customer is content and not in need of any contact with the salesperson
• E) Both A and C are correct

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Definitions:

Metacognitive Discourse

Discussions or dialogue that involve awareness and analysis of one’s own thinking processes, often aiming to improve learning and problem-solving.

Instructional Discourse

The structured communication or dialogue that occurs in an educational setting, aimed at facilitating learning and understanding of subject matter.

Practical Knowledge

Knowledge that is applied to real-world situations, emphasizing skills, techniques, and procedures that are used to solve practical problems.

Drill and Practice

Involves repetitive exercises or activities designed to reinforce learning through continuous practice.