Which of the Following Is Not One of the Expectations

question 108

Multiple Choice

Which of the following is not one of the expectations customers have when dealing with customer service personnel?

• A) Assurance
• B) Empathy
• C) Capitulation
• D) Resolution of complaints
• E) All the above

---

Definitions:

Primary Reinforcer

A stimulus that satisfies a basic biological need and inherently reinforces a behavior without the need for learning.

Water

A transparent, tasteless, odorless, and nearly colorless chemical substance that is the main constituent of Earth's streams, lakes, and oceans, and the fluids of most living organisms.

Grades

Evaluations or assessments of a student's performance in educational settings, typically expressed in letters or numbers.

Punishment

An outcome that reduces the chance of a behavior occurring again.