When Resolving Complaints, Salespeople Should Focus on What They Can

question 6

True/False

When resolving complaints, salespeople should focus on what they can do rather than what they can't do for the customer.

---

Definitions:

Emotionally Stable

A personality trait indicative of a person's ability to remain calm and composed under stress or in the face of adversity.

5-HTT

A gene that encodes for the serotonin transporter, which is responsible for the reuptake of serotonin from the synaptic cleft back into the presynaptic neuron.

ADHD

Attention Deficit Hyperactivity Disorder, a neurological condition characterized by problems with focus, impulsiveness, and excessive activity.

DRD4

A gene associated with the dopamine receptor D4, involved in the neurotransmission system and linked to behaviors such as novelty seeking.