After Listening to and Acknowledging the Buyer's Concern, Katie, a Salesperson

question 136

Multiple Choice

After listening to and acknowledging the buyer's concern, Katie, a salesperson, should:

• A) Continue listening
• B) Assess the objection
• C) Acknowledge the objection
• D) Respond to the objection
• E) Change the subject of the conversation

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Definitions:

Controlled Experiment

A scientific research method where one variable is changed at a time to isolate the effects of that variable on the outcome.

Surgeons

Medical specialists who perform operations to treat diseases, injuries, or deformities.

Automation Process

The use of technology and software to operate and control production and service processes with minimal human intervention.

Storyboarding

A visual process in filmmaking, gaming, and advertising where sequences of drawings or images are laid out to pre-visualize scenes and sequences.