When a Team Member Makes a Mistake, He/she Should Apologize

question 97

True/False

When a team member makes a mistake, he/she should apologize even if it's insincere.

---

Definitions:

Emotion

A complex psychological state that involves an experiential, physiological, and behavioral response to a stimulus.

Reflexive Responses

Automatic reactions to certain stimuli that do not involve conscious thought.

Limbic System

Group of structures deep in the brain that function in emotion.

Emotions

Complex psychological states that involve physiological arousal, feelings, cognitive processes, and behavioral reactions.