What Does Good Variability Consists Of

question 8

Multiple Choice

What does good variability consists of?

• A) Errors in the system, logistics, human resources and marketers want to reduce this variability.
• B) The customization and tailoring of the service delivery for the customer's unique needs.
• C) A service provider representing the company.
• D) Advancing in many industries wherein a customer interacts with technology, banking, airport check-in, etc.

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Definitions:

Minimax Principles

Strategy in decision-making that minimizes the maximum possible loss or maximizes the minimum gain.

Comparison Level

An individual's standard or benchmark for evaluating the attractiveness and satisfaction of a relationship, based on past experiences.

Comparison Level For Alternatives

A standard by which an individual evaluates the attractiveness of alternative groups or relationships based on past experiences or expectations.

Similarity Principle

The similarity principle posits that individuals are more likely to form and maintain relationships with others who are similar to them in various aspects.